
Curriculum Developer
1 day ago
The primary responsibility of this role is to manage the entire project lifecycle from initiation to closure.
Key Responsibilities:- Conduct thorough analysis to identify client needs and resource availability, ultimately leading to the formulation of primary and secondary learning objectives.
- Develop branded templates for content and create engaging activities, gamification strategies, story-telling methods, and assessment approaches.
- Utilize software such as Adobe Captivate and Articulate Storyline to create e-Learning content that meets the desired standards.
- Implement gamification and scenario-based learning in materials and ensure peer review and approval.
- Administer functions of the Training Management System (TMS).
- Collaborate with stakeholders throughout all stages of the project, ensuring effective communication at every step.
- Create and maintain comprehensive project documentation and track the utilization of materials.
- Support internal business processes, including innovation, learning, and internal procedures.
- Bachelor's Degree in a related field.
- 4 years of experience in a similar role or an equivalent combination of education and experience in a call center environment.
- Training needs analysis, methods, and procedures.
- Process mapping and visual display design principles.
- Excellent written and verbal communication skills.
- Prior customer service or call center experience is highly desirable.
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Curriculum Developer
1 week ago
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