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1 week ago
As a Technical Support Representative, you will play a vital role in providing top-notch assistance to our customers via phone, chat, or email. This position requires a highly motivated and tech-savvy individual who is passionate about helping others and resolving complex technical issues.
The ideal candidate will possess excellent analytical and problem-solving skills, as well as exceptional communication and customer service abilities. A basic understanding of computer systems and troubleshooting is also essential for this role.
Key Responsibilities:
- Provide first-level technical support to customers via various channels.
- Troubleshoot hardware, software, and connectivity issues in a timely and effective manner.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Document all technical issues and resolutions in the system.
- Escala unresolved issues to higher-level support teams.
- Stay updated on product knowledge and technical procedures to provide expert advice.
- Maintain high customer satisfaction through effective communication and issue resolution.
Benefits:
- A competitive compensation package.
- Comprehensive HMO, medical and dental coverage.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances and performance bonuses.
We are seeking a dedicated and driven individual who shares our passion for technology and customer service. If you are looking for a challenging and rewarding career opportunity, please apply today.
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