Tech-Savvy Customer Service Specialist

1 week ago


Biñan, Calabarzon, Philippines beBeeCustomerCentric Full time ₱2,176,640 - ₱2,811,440
Technical Support Representative Job Summary

As a Technical Support Representative, you will play a vital role in providing top-notch assistance to our customers via phone, chat, or email. This position requires a highly motivated and tech-savvy individual who is passionate about helping others and resolving complex technical issues.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as exceptional communication and customer service abilities. A basic understanding of computer systems and troubleshooting is also essential for this role.

Key Responsibilities:

  • Provide first-level technical support to customers via various channels.
  • Troubleshoot hardware, software, and connectivity issues in a timely and effective manner.
  • Guide customers through step-by-step solutions to resolve their technical problems.
  • Document all technical issues and resolutions in the system.
  • Escala unresolved issues to higher-level support teams.
  • Stay updated on product knowledge and technical procedures to provide expert advice.
  • Maintain high customer satisfaction through effective communication and issue resolution.

Benefits:

  • A competitive compensation package.
  • Comprehensive HMO, medical and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances and performance bonuses.

We are seeking a dedicated and driven individual who shares our passion for technology and customer service. If you are looking for a challenging and rewarding career opportunity, please apply today.



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