Drive Growth as a Customer Success Professional
2 days ago
Customer Retention Specialist
">About the Role">We are seeking a talented professional to lead our customer experience function and drive growth. As a Customer Retention Specialist, you will be responsible for defining scalable strategies to support expansion.
">Main Responsibilities">- Develop consultative sales processes through client communications across various platforms.
- Manage onboarding and equipment setup, coordinating installations with technical partners.
- Provide ongoing support to customers regarding product use, service needs, and logistics.
- Lead customer communications related to damages and return claims.
- Minimum 5 years of experience in client-facing operations or customer success roles.
- Background in e-commerce operations; knowledge of Shopify and QuickBooks is preferred.
- Strong written and verbal communication skills.
- Analytical and problem-solving skills with attention to detail.
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