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Operational Dermatology Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeDermatology Full time ₱5,000,000 - ₱8,000,000
Derma Operations Manager

Job Title: Derma Operations Manager

Duties and Responsibilities:
  1. Oversee the day-to-day operations of our clinic, ensuring all processes are followed according to company standards and regulatory compliance.
  2. Develop and implement operational protocols and service workflows for efficiency, monitoring inventory levels of medical/aesthetic supplies and equipment.
  3. Supervise and lead derma and aesthetic personnel, including dermatologists, aestheticians, therapists, and support staff, conducting regular training, evaluations, and performance reviews.
  4. Foster a positive, professional, and patient-focused work culture, ensuring delivery of high-quality aesthetic and dermatological services.
  5. Address patient complaints and concerns promptly and professionally, implementing customer satisfaction programs and service feedback systems.
  6. Work closely with senior management to develop business strategies, sales targets, and promotional campaigns, analyzing performance metrics and KPIs (e.g., patient volume, sales targets, treatment conversion rates).
  7. Recommend service enhancements and new aesthetic treatments based on trends and demand, ensuring adherence to all health, safety, and sanitation guidelines.
  8. Maintain up-to-date licensing, certifications, and records for the clinic and staff, ensuring compliance with Department of Health (DOH), FDA, and other regulatory bodies.
  9. Provide insights and recommendations to executive management based on operational trends and industry benchmarks.

Qualifications, Skills and Experience:

  1. Bachelor's degree in Nursing, Medical Technology, Business Administration, or any related field (preferably with clinical background).
  2. At least 5 years of experience in aesthetic or dermatology clinic operations, with 2–3 years in a supervisory or management role.
  3. Strong leadership, communication, and people management skills.
  4. Proficient in clinic management systems and Microsoft Office tools.
  5. Knowledgeable in dermatology/aesthetic procedures, skincare products, and customer care best practices.
  6. Must be highly organized, detail-oriented, and results-driven.