IT Infrastructure Operations Support Specialist
1 week ago
Company Overview:
Nityo Infotech is a leading provider of innovative technology solutions, dedicated to empowering businesses with cutting-edge infrastructure and operations support. Our team works tirelessly to deliver top-notch services that meet the ever-evolving needs of our clients.
Salary:
We offer competitive salaries to attract and retain the best talent in the industry. Our compensation packages are designed to provide a comfortable living standard for our employees, while also rewarding their hard work and dedication.
Job Description:
The Mid IT Infrastructure Operations Support Analyst will play a vital role in ensuring the smooth operation of our clients' IT infrastructures. This position requires a strong multitasking and information-gathering ability, as well as excellent communication and collaboration skills. The ideal candidate will be enthusiastic about learning, capable of working with targets (SLAs), and experienced with Windows Server (2012/2016/2019), Windows 10/11.
Required Skills and Qualifications:
- Strong multitasking and information-gathering skills
- Excellent communication and collaboration abilities
- Enthusiastic with a positive attitude towards learning
- Capable of working with targets (SLAs)
- Technical experience with Windows Server (2012/2016/2019), Windows 10/11
- Familiarity with Group Policy, PowerShell, Citrix XenApp, and Microsoft Azure/O365
- Basic knowledge of networking, virtualization, IIS, and operating systems
- Experience with Active Directory, Microsoft Exchange, or Office 365
- Understanding of networking protocols (TCP/IP, DNS, DHCP)
- Familiarity with ticketing systems
- Basic understanding of cybersecurity best practices
Benefits:
- Standard office hours, with occasional after-hours support as needed
- Occasional travel to company locations may be required
- Primarily office-based work with occasional remote support tasks
Others:
- ITIL v4 Foundation certification
- Microsoft Azure Fundamentals (AZ-900) certification
- Microsoft 365 Fundamentals (MS-900) certification
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