
Supervisor of Warranty Operations
7 days ago
About the Opportunity:
Tahche Outsourcing Services Inc. is seeking an experienced Automotive Warranty Claims Supervisor to join their team.
This role involves managing warranty processes, claims, and daily warranty operations, as well as direct handling of complex claims.
Key Responsibilities:
Manage warranty processes, claims, and daily warranty operations
Direct handling of complex claims
Ensure effective communication by the unit management team with both internal and external customers
Review, assign, and provide supervision of all claim activity for designated claims to ensure compliance with internal and external policies and vendor-specific handling instructions
Monitor and ensure customer satisfaction with warranty service
Conduct audits to ensure compliance with warranty policies and standards
Requirements:
Strong organizational skills and ability to multitask
Experience in warranty administration or a related field
Strong analytical and problem-solving skills
Excellent communication and customer service skills
Ability to work in a fast-paced environment and meet deadlines
Proficiency in Microsoft Office and other relevant software
High attention to detail and organizational skills
Ability to maintain confidentiality and handle sensitive information
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