Warranty Administration Supervisor

7 days ago


Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

About the Position:

The Automotive Warranty Claims Supervisor oversees the processing and management of all claims filed with Tahche Outsourcing Services Inc.

This includes managing warranty processes, claims, and daily warranty operations, as well as direct handling of complex claims.

Key Responsibilities:

  • Manage warranty processes, claims, and daily warranty operations

  • Direct handling of complex claims

  • Ensure effective communication by the unit management team with both internal and external customers

  • Review, assign, and provide supervision of all claim activity for designated claims to ensure compliance with internal and external policies and vendor-specific handling instructions

  • Monitor and ensure customer satisfaction with warranty service

  • Conduct audits to ensure compliance with warranty policies and standards

Requirements:

  • Bachelors degree in business, engineering, or a related field

  • Minimum 3 years supervisory experience

  • Experience working with US companies

  • Preference working as a technical representative in a contact center



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