Technology Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCustomerSupport Full time $7,200 - $7,800
Technical Support Expert

We are looking for a highly skilled technical support professional to join our team. The ideal candidate will have a passion for technology and a strong ability to troubleshoot and resolve complex technical issues.

The primary responsibility of this role is to provide exceptional technical support to customers via calls, chats, and emails. This includes resolving support inquiries of various difficulties, gathering data to ensure the required technical information is collected to resolve even more complex tickets, and ensuring customers' satisfaction with any interaction.

To succeed in this role, you must have excellent English communication skills (at least C1 for both spoken and written), prior experience in tech support, desktop support, or a similar role, and a basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) and cybersecurity. Strong troubleshooting and problem-solving skills, attention to detail, and customer-oriented and responsible attitude are also essential.

Experience with Zendesk or similar CRM systems, engineers, computer science or information technology degree, certification in Microsoft, Linux, or Cisco, and experience with remote desktop applications and help desk software would be a great plus.

Our company offers flexible schedule, opportunity to work fully remotely, inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management interested in your growth and long-lasting cooperation, and greenhouse conditions for self-development.

As a global leader in premium outsourced customer support, we value diversity and inclusion, promoting an individual approach and wholesome positive experience for all our team members.

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