Operational Excellence Trainer

3 days ago

Mandaue City, Central Visayas, Philippines beBeeProfessional Full time ₱600,000 - ₱1,000,000
Job Overview

We are seeking an experienced Training and Performance Specialist to lead new hire training programs and drive operational excellence through continuous learning and development. This role requires close collaboration with cross-functional teams to implement strategic initiatives that enhance team productivity and elevate the overall client experience.

">Key Responsibilities
  • Conduct comprehensive onboarding, process, and product training for employees, ensuring alignment with performance standards and business objectives.
  • Design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Develop, update, and refine engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Provide real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.
  • Serve as a backup and support team operations when needed.
  • Stay updated and aligned with processes by taking phone time hours as part of training activities.
">Required Skills and Qualifications
  • At least 2 years of training experience, preferably in lead gen, sales, technical support, or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools (Salesforce is a plus) and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.
">Why Choose Us

We offer a dynamic and innovative environment where you can grow and make a real impact in your career. Collaborate with passionate individuals and take the next step in your professional journey.

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