Content Architect

17 hours ago

Pasay, National Capital Region, Philippines beBeeDevelopment Full time ₱6,000 - ₱8,250
Knowledge Development Specialist

This role supports the creation and maintenance of high-quality training resources, knowledge bases, and internal processes.

Main Responsibilities:
  • Create a well-organized knowledge base with standard operating procedures, macros, logic flows, help articles, and documentation.
  • Develop effective Notion and internal intake systems for clarity and version control.
  • Design 'knowledge checks' to evaluate understanding after key product launches or process updates.
  • Establish a review process for new content before publication.
  • Define automation and deflection workflows.
  • Produce training materials and internal documentation related to the project.
Necessary Qualifications:
  • Background in writing, documentation, training, or content creation.
  • Experience with knowledge systems, CMS, or documentation tools (Notion preferred).
  • Understanding of job description drafting and onboarding processes.
  • Strong written English and attention to detail.
  • Comfortable with tools like Google Suite, Notion, Canva.
  • Quick learner, proactive, and collaborative.
  • Organized and capable of managing task follow-ups.
  • Interested in support operations, content workflows, training, and quality systems.

This is a 40 hour/week contractor role. The contract may be extended based on performance.

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