System Infrastructure Manager

7 days ago

Calamba, Calabarzon, Philippines beBeeOperations Full time $200,000 - $250,000
Job Overview

To ensure the long-term success of our platform, we are seeking a highly skilled Technical Operations Engineer to lead the management and optimization of our production systems.

The Role
  • This individual will leverage deep technical expertise in Web3/blockchain technologies to manage, optimize, and enhance our platform infrastructure.
  • They will drive operational excellence through proactive monitoring, meticulous incident management, innovative problem-solving, and collaborative cross-team initiatives.
Key Responsibilities
  • Blockchain Network Management: The successful candidate will be responsible for deploying, optimizing, and managing new blockchain networks.
  • Complex Web3 Issue Resolution: They will address high-impact Web3 incidents through rigorous troubleshooting, detailed log analysis, JSON-RPC response debugging, and direct coordination with blockchain foundations and ecosystem partners.
  • Proactive System Monitoring: This individual will develop and maintain comprehensive monitoring and alerting solutions using advanced dashboards (e.g., Grafana, DataDog), identifying trends, anomalies, and performance bottlenecks before they become critical.
  • Incident & SLO Management: They will define, implement, and enforce service-level objectives (SLOs) and agreements (SLAs), ensuring measurable standards of system reliability and performance are consistently met.
  • Automation & Optimization: The successful candidate will implement and maintain automation solutions (Ansible, Terraform, Kubernetes) to streamline deployments, reduce manual tasks, and optimize cloud infrastructure cost and efficiency.
  • Technical Collaboration: They will actively collaborate with Tier-1 support, infrastructure, and development teams, ensuring alignment on system improvements, rapid issue resolution, and operational knowledge sharing.
  • On-Call Support: Participate in a rotating 24/7 on-call schedule to swiftly address critical system incidents, maintain continuous service delivery, and uphold customer trust.

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