Remote Guest Experience Manager

2 days ago


San Juan, National Capital Region, Philippines beBeeGuest Full time ₱4,000,000 - ₱6,000,000
Job Title: Guest Experience Manager

This role involves leading a team of guest experience specialists in delivering exceptional service to our guests. You will be responsible for managing the day-to-day operations, resolving issues promptly and ensuring that our guests have a memorable stay with us.

About the Role
  • Manage a team of guest experience specialists to ensure seamless delivery of services to our guests.
  • Develop and implement strategies to improve guest satisfaction and retention.
  • Work closely with other departments to ensure that our guests receive a consistent and high-quality experience.
Key Responsibilities
  • Team Management: Lead and manage a team of guest experience specialists to ensure that they are equipped to deliver exceptional service to our guests.
  • Issue Resolution: Resolve guest complaints and issues promptly and professionally, providing solutions that meet their needs.
  • Operations Management: Oversee the day-to-day operations of the guest experience team, ensuring that tasks are completed efficiently and effectively.
  • Communication: Communicate effectively with guests, colleagues, and other stakeholders to ensure that information is shared accurately and promptly.
Qualifications
  • Candidate Profile: The ideal candidate will have a strong background in customer service, team management, and conflict resolution.
  • Education: A degree in hospitality, business administration or a related field is desirable.
  • Experience: At least 3 years of experience in a similar role, preferably in a hotel or hospitality setting.
Benefits

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

About Us

We are a leading provider of hospitality services, committed to delivering exceptional experiences to our guests. We value our employees and strive to create a positive and supportive work environment.



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