Career Advancement Opportunities

4 days ago

Manila, National Capital Region, Philippines beBeeSuccess Full time ₱61,250 - ₱130,000
Customer Success Manager

Are you a seasoned professional with a proven track record of delivering exceptional customer experiences? Do you thrive in fast-paced environments and possess the skills to drive adoption and growth?

  • Develop strong, lasting relationships with customers and serve as their trusted advisor.
  • Proactively drive customer value by identifying opportunities for growth and implementing strategies to achieve mutual success.
  • Manage customer engagement campaigns through regular updates and progress tracking.
  • Ensure customer satisfaction by facilitating quarterly business reviews, executing on joint success plans, addressing technical demands, and escalating issues in a timely manner.
  • Mitigate churn risk and protect revenue growth.
  • Drive monthly recurring revenue growth for key customers.
  • Project manage internal and external initiatives to deliver results-driven outcomes.
  • Act as a sales liaison, building relationships to drive growth expansion within accounts and managing partner relationships to support premium customers.
  • Partner cross-functionally with support, professional services, sales, and marketing teams to create customer success that drives positive customer satisfaction and account growth.
Key Qualifications:
  • 3+ years of direct and verifiable enterprise-level customer success experience.
  • Proven track record of success with a history of exceeding customer satisfaction and adoption goals.
  • Driven by personal, team, and company achievement with a commitment to excellence.
  • Possess a rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality.
  • Strong analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness.
  • Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues.
  • Experience and comfort interacting with and influencing C-level executives.
  • Strong communication skills – written and verbal – with understanding of situational best practices.
  • Excellent presentation skills – from small to large audiences.
  • Ability to lead, manage or influence both internal resources and customer resources to achieve successful outcomes.
  • Experience with VoIP technology, Contact Center technology, and terminology including SIP, RTP, QoS, COS, and codecs preferred.
  • Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred.
  • BS or equivalent education and relevant experience.

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