Overnight Infrastructure Support Professional

1 week ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱997,500 - ₱1,140,000
Job Description

The Systems Support Specialist role involves providing critical after-hours coverage for eCommerce operations and IT infrastructure. This position serves dual functions: monitoring and resolving order management system errors, and providing first-level IT support for system access issues.

Key Responsibilities
  • Monitor multiple integrated systems for order processing errors
  • Identify, troubleshoot, and resolve order processing issues, ASN (Advanced Ship Notice) errors, invoice discrepancies, and fulfillment problems
  • Document all error resolutions and maintain detailed logs of system issues
  • Recognize patterns in recurring errors to identify potential systemic problems requiring escalation
  • Collaborate with day-shift ES team to ensure continuity of operations
  • Provide detailed shift reports highlighting resolved issues and ongoing concerns
IT Support Services
  • Respond to after-hours IT support requests including user access issues, system lockouts, and file access problems
  • Perform basic troubleshooting for common user access and authentication issues
  • Escalate complex technical issues to appropriate IT team members
Requirements
  • Strong computer literacy and ability to navigate multiple software systems simultaneously
  • Experience with web-based applications and basic understanding of system integrations
  • Ability to learn new software platforms quickly with provided training
  • Critical thinking skills with the ability to analyze error patterns and identify root causes
  • Self-motivated and capable of working independently during overnight hours with minimal supervision
  • Attention to detail with a meticulous approach to error identification and documentation
  • Problem-Solving skills required, with a methodical approach to troubleshooting and persistence in finding a resolution
  • Strong communication skills overall; excellent written and verbal communication in English required

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