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World Class Service Excellence Specialist
3 weeks ago
We are now accepting walk-in applicants every day at our career center. The Customer Solutions Officer role is an entry-level position servicing offshore clients.
The overall objective of this role is to provide world-class service excellence by offering a remarkable phone and digital banking experience.
This involves handling customer service-related concerns, including general inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries, and fulfillment.
The role also ensures customer inbound and outbound telephone inquiries are answered efficiently and in a timely manner, maintaining compliance with departmental standards.
We identify and fulfill clients' needs by providing an exceptional customer experience.
Job Requirements- Bachelor's degree from any 4-year course
- Call center experience is not required for graduates
- Fresh graduates and those coming from different industries are welcome to apply
- High school graduates need to have 6 months BPO international voice experience
- Conversant in English and comfortable speaking with other nationalities
- Able to work on shifting schedules, holidays, and weekends
- Able to work in Bonifacio Global City, Taguig
- HMO Health Insurance from day 1 for you and your qualified dependents
- Life Insurance from day 1
- Retirement Plan
- Transportation Allowance
- Rice Allowance
- Medical and Dental Allowance
- Shift Differential
- Staff Loan
- Tuition Fee Reimbursement
- Bereavement Assistance
- Be part of our fast-growing teams of Customer Solutions Officers
- Internal movement career opportunities within the company