Data Entry and Customer Support Professional

1 day ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱214,000 - ₱231,000

Job Summary: Our organization seeks a skilled Customer Service and Data Entry Specialist to manage customer interactions, process orders, and maintain accurate data entry within our marketplace.

This role requires expertise in handling inquiries, resolving order issues, updating inventory, and ensuring seamless operations across multiple eCommerce platforms.

Key Responsibilities:

  • Respond to inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
  • Enter, update, and verify orders, ensuring accuracy and timely fulfillment.
  • Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Ensure accurate entry of order details, customer information, and financial transactions into Seller Account.
  • Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Track account performance, report discrepancies, and optimize workflows.
  • Assist with operations on Amazon, eBay, Shopify, and other eCommerce platforms.

Requirements:

  • Minimum 2-3 years of experience in Seller Central or eCommerce order processing.
  • Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
  • Strong proficiency in data entry with high accuracy and attention to detail.
  • Excellent customer service skills with experience in chat, email, and phone support.
  • Knowledge of inventory management and order tracking systems.
  • Familiarity with eCommerce platforms like Amazon, eBay, and Shopify.
  • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
  • Ability to multi-task and prioritize tasks in a fast-paced environment.
  • Strong written and verbal communication skills in English.
  • Problem-solving mindset to handle complaints and order discrepancies.

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