Data Entry and Remote Customer Support

1 day ago

Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱20,000 - ₱30,000
Remote Customer Service & Data Entry Specialist

We are seeking an experienced and skilled professional to manage Walmart orders, process data accurately, and deliver exceptional customer support. As a key member of our team, you will be responsible for handling inquiries, order processing, refunds, inventory updates, and issue resolution efficiently.

  • Order Processing: Enter, update, and verify orders with high accuracy.
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into our system.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.

Qualifications & Skills:

  • Experience in e-commerce order processing.
  • Strong proficiency in data entry with high accuracy and attention to detail.
  • Excellent customer service skills with experience in chat, email, and phone support.
  • Knowledge of inventory management and order tracking systems.
  • Familiarity with e-commerce platforms like Amazon, eBay, and Shopify (a plus).
  • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
  • Ability to multi-task and prioritize tasks in a fast-paced environment.
  • Strong written and verbal communication skills in English.
  • Problem-solving mindset to handle complaints and order discrepancies.

Preferred Qualifications:

  • Prior work with similar platforms.
  • Experience in Avaya, Salesforce, Citrix, or OA Genius tools for e-commerce support.
  • Background in inventory management for online stores.

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