Customer Service and Order Processing Expert

2 weeks ago


Pasig, National Capital Region, Philippines Posh Baby and Kids Full time
Customer Service Representative Job Description

This is an exciting opportunity for a customer-focused individual to join our team at Posh Baby and Kids as a Customer Service Representative. In this role, you will be responsible for managing customer inquiries, resolving issues, and providing exceptional service to our valued clients.

Key Responsibilities:
  • Manage and respond to customer emails and phone calls in a timely and professional manner.
  • Promote our products and services to customers, identifying opportunities to upsell and cross-sell.
  • Process customer orders accurately and efficiently, ensuring timely delivery and resolution.
  • Build strong relationships with customers through active listening, empathy, and effective communication.
  • Resolve customer complaints and issues in a fair and timely manner, following up to ensure satisfaction.
  • Maintain accurate records of customer interactions, process customer accounts, and file documents as required.
  • Follow company communication procedures, guidelines, and policies to ensure consistency and quality.
Requirements and Skills:
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong written and verbal communication skills, with the ability to adapt to different customer personalities and needs.
  • Shopify experience and familiarity with created UPS and FedEx shipping labels are an advantage.
  • Familiarity with CRM systems and practices, with the ability to multi-task, prioritize, and manage time effectively.
What We Offer:
  • Work from home opportunities with a fun and dynamic team.
  • Competitive compensation plan, with performance bonuses and increases.
  • Annual bonuses and HMO benefits after 3 months of service.
  • Paid vacation leave and sick leave.
  • Growth opportunities within a rapidly expanding E-commerce and distribution company.

Salary Range: PHP 35,000 - PHP 45,000



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