Managed Service Leader

14 hours ago


Cebu City, Central Visayas, Philippines beBeeLeader Full time ₱4,000,000 - ₱8,000,000
Job Overview

We are seeking an experienced IT leader to oversee our Helpdesk operations. The ideal candidate will have strong leadership skills, IT support experience, and a proven track record of driving operational excellence in a Managed Service Provider environment.

Main Responsibilities
  • Team Management: Supervise, mentor, and guide Helpdesk agents to ensure high performance and service quality
  • Scheduling & Resource Allocation: Manage shifts, workload distribution, and ensure adequate coverage
  • Compliance & Policy Enforcement: Ensure adherence to IT security policies, helpdesk protocols, and company guidelines
  • Performance Monitoring: Track KPIs, generate reports, and implement improvement strategies
  • Communication & Coordination: Act as the main liaison between IT management, HR, and the Helpdesk team
  • Training & Development: Identify skill gaps, support training initiatives, and onboard new team members
Key Requirements
  • At least 3-5 years of IT Helpdesk experience in an MSP environment
  • 1-2 years in a leadership or supervisor role
  • Strong knowledge of IT support processes, ticketing systems, and SLA management
  • Experience with Windows/Mac OS, networking, Active Directory, and cloud services
  • Proficiency in ITSM tools like ServiceNow or ConnectWise
  • Excellent leadership, communication, and problem-solving skills
  • IT certifications (e.g., ITIL, CompTIA A+, Microsoft, Cisco) are a plus


  • Cebu City, Central Visayas, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000

    Service Delivery LeaderWe are looking for a skilled leader to join our team as a Service Delivery Leader. This role requires strong leadership and communication skills, with the ability to motivate and guide a team to achieve exceptional results.About the RoleThis is a challenging and rewarding opportunity for an experienced professional to take on a...


  • Cebu City, Central Visayas, Philippines beBeeCollections Full time ₱2,000,000 - ₱2,500,000

    Operations Management Leadership RoleThis role is responsible for overseeing large-scale operations and managing senior managers to ensure delivery against key performance indicators.Key ResponsibilitiesLead and manage collections operations, ensuring operational performance and compliance with targets and client service level agreements.Develop and coach...


  • Cebu City, Central Visayas, Philippines KuddleandCo Full time ₱800,000 - ₱1,200,000 per year

    Key ResponsibilitiesLead and supervise a team of customer service agents, providing guidance, support, and mentorship.Conduct regular one-on-one meetings and team huddles to review performance, provide feedback, and communicate company updates.Motivate the team to achieve individual and team targets, including customer satisfaction scores, average handling...

  • Team Leader

    2 days ago


    Cebu City, Central Visayas, Philippines Helpware Full time $30,000 - $50,000 per year

    Team Leader About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams,...

  • Team Leader

    2 days ago


    Cebu City, Central Visayas, Philippines Outsourced Full time $40,000 - $80,000 per year

    About Us:Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and...


  • Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Team LeaderWe are seeking a highly skilled and motivated Customer Service Manager who can drive business growth through exceptional customer service and data-driven decision-making.Key Qualifications:At least 2 years experience as a Team Lead with Customer Service and salesMust have experience in client interactionMust have experience in inbound supportMust...

  • Urgent: Team Leader

    2 days ago


    Cebu City, Central Visayas, Philippines Omega Healthcare Management Services Inc. Full time $40,000 - $60,000 per year

    Job Title: Team Leader Healthcare | Cebu CityThe Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work assignments...

  • Executive Leader

    1 day ago


    Cebu City, Central Visayas, Philippines beBeeLeader Full time $90,000 - $120,000

    Job Opportunity: Executive LeaderYour professional growth has a place here. As a leader in our team, you'll be part of bringing expertise to business.ResponsibilitiesManage client relationships, motivate others, and collaborate with clients to discuss goals and needs; ensure the team is aligned with new information on projects and actively work to improve...

  • Team Leader II

    2 days ago


    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time $104,000 - $130,878 per year

    OverviewRealPage Team Leader II will lead a team responsible for the analysis of data, migration of data and product implementation based on the customer's business rules. The Implementation team leader ensures the team stays on schedule, supervises the implementation process, ensures quality, manages customer issue resolutions, provides employee...

  • Store Team Leader

    2 days ago


    Cebu City, Central Visayas, Philippines GameOne PH Full time ₱17,000 - ₱19,000 per year

    The Recreational Team Leader oversees the daily operations of a recreational or amusement area, leading a team of attendants to ensure excellent customer service, safety, and overall guest satisfaction. This role involves supervising staff, managing schedules, resolving concerns, and ensuring that the area runs smoothly and professionally.Educational...