Financial Service Representative

1 week ago

Barcelona, Philippines beBeeInterpersonal Full time ₱30,000 - ₱50,000
Customer Support Expert

At our company, we prioritize delivering exceptional user experiences and fostering innovation. Our team is dedicated to empowering users to grow their finances efficiently.

We are currently seeking highly skilled Customer Support Specialists to join our dynamic team.

Key Responsibilities:
  • Provide top-notch customer service via chat and email, ensuring seamless support and excellent user experience in English.
  • Act as the voice of our customers, collecting feedback, and reporting issues to drive product improvement.
  • Collaborate with various teams to enhance our product and services, making a direct impact on customer satisfaction.
  • Represent our brand, building trustful relationships with our customers through exceptional communication and interpersonal skills.
Requirements:
  • Demonstrated expertise in customer support or service, preferably in the banking or financial services industry, with experience dealing with Small and Medium-sized Enterprises (SMEs).
  • Exceptional problem-solving and decision-making skills to address complex customer issues effectively.
  • Good observational skills for process and product improvement, enabling data-driven decisions.
  • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English.
  • Ability to manage multiple tasks and thrive in a dynamic environment under pressure.
  • Comprehensive knowledge of SME banking products, services, and processes.
  • Capability to work within the Central European Summer Time (CEST) time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break.

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