Digital Experience Advocate

1 week ago


Manila, National Capital Region, Philippines Yext Full time
Company Overview

Yext is the leading digital presence platform for multi-location businesses, helping them manage their online reputation and customer experience. Our platform enables brands to deliver consistent, accurate, and engaging experiences across the digital landscape.

Job Description

This role will be part of the Hearsay team, now an integral part of Yext. As a Digital Experience Advocate, you'll play a crucial role in assisting our existing customers in leveraging our intuitive software marketing tools to achieve success.

  • You will drive end-user engagement of product features through education and training.
  • Manage your own set of contacts and take ownership of their product adoption journey.
  • Collaborate with your team to share best practices and identify areas for improvement.
  • Act as a liaison between our customers and Hearsay Systems engineers on specific product issues.
  • Become an expert on how our customers use our product and serve as an internal voice of the customer.
Required Skills and Qualifications

We need quality communicators who are passionate about building relationships and driving business growth. If you have excellent teammate skills, a positive attitude, and a strong sense of self-direction, we'd love to hear from you.

  • At least 1-2 years of relevant customer service experience.
  • Excellent communication and interpersonal skills.
  • Able to work independently and collaboratively as part of a team.
  • Resourceful and creative problem-solver.
  • Persuasive and able to build trust with customers.
  • A general interest in finance and personal investing (experience in financial services a plus).


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