High Performing Team Lead

1 week ago

Barcelona, Philippines beBeeAccount Full time ₱4,752,000 - ₱5,040,000
About the Job

As a New Gen Account Lead at Magic, you will be at the forefront of revolutionizing virtual assistance services. You will lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants, shape the future of our proprietary software through hands-on testing, and build lasting partnerships with clients across global markets.

Your Key Responsibilities
  • Lead engaging video calls with international clients to understand their evolving needs
  • Monitor client satisfaction and proactively address concerns before they escalate
  • Coordinate solutions when clients face challenges with their virtual assistants
  • Identify opportunities for clients to expand their VA services and grow their business
  • Ensure smooth onboarding experiences that set clients up for long-term success
  • Build strong client relationships focused on mutual growth and satisfaction
  • Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance
  • Coordinate professional development plans that advance VA careers while meeting client needs
  • Provide feedback and training to help VAs exceed client expectations
  • Monitor VA satisfaction and address concerns about workload, client relationships, or career growth
  • Facilitate skill development opportunities that benefit both VAs and their clients
  • Track VA performance metrics and celebrate achievements
  • Bridge communication gaps when clients and VAs face misunderstandings
  • Coordinate replacement processes when client-VA matches need adjustment
  • Facilitate win-win solutions when conflicts arise between clients and virtual assistants
  • Translate client business needs into actionable development plans for VAs
  • Coordinate cross-training opportunities that benefit multiple clients and assistants
  • Ensure both clients and VAs feel heard, valued, and successful in their partnerships
The Ideal Candidate

We're looking for someone who has:

  • Proven EA/VA experience - demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
  • Client success experience - proven ability to ensure client satisfaction and build lasting professional relationships
  • Team coordination experience - any experience coordinating, mentoring, or supporting other people in achieving their goals
  • Excellent English communication - professional-level written and verbal English for executive interactions
  • Success-oriented mindset - understanding of what drives both client satisfaction and employee success

You will have the opportunity to:

To take on this challenge, you should possess excellent leadership skills, be able to communicate effectively, and have experience in coaching and mentoring teams.

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