Enterprise Customer Success Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱1,000,000
About This Role

The primary focus of this position is to develop business growth and customer retention through consistent customer engagement, strategic planning, and effective management of existing customer relationships.

Candidates will be supported by a talented engineering team, sales leadership, and exceptional resources that prioritize employee career development and success.

Key Responsibilities
  • Develop in-depth knowledge of industry products, technologies, and support methodologies
  • Leverage proprietary software tools for maintaining regular communication with customers, staying ahead of their technology initiatives, and positioning the organization for growth with key customer partnerships
  • Foster strong trust with assigned customers, serve as a trusted point of contact for questions and action items, and respond quickly and effectively when a customer has a positive experience with the organization throughout their lifecycle
  • Implement strategic initiatives created in collaboration with organizational leadership to identify opportunities for product cross-selling and work with various resources throughout the sales cycle to ultimately secure additional business
  • Manage proprietary software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure key metrics are achieved
Requirements
  • Bachelor's degree or equivalent experience
  • Demonstrated track record of success in enterprise customer account management throughout the customer lifecycle, including deployment, installation, upselling, and retention/renewal
  • 3-5+ years of experience selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network and Internet Service, Managed Services, and Software
  • Effectiveness in interacting with customer leadership teams, including presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations
  • Strong Excel, MS Office, and general computer software skills
  • Positive, likeable, calm, and persuasive personality with negotiation skills
  • Self-motivated drive with zero outgoing call reluctance
  • Ability to meet deadlines and maintain composure under pressure
  • Charismatic personality capable of quickly gaining the trust of customers and partners
  • Proven ability to learn new skills, software tools, and tasks quickly
  • Proven ability to perform while exceeding sales and customer retention goals

  • Enterprise Client Success Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeClientSuccess Full time ₱600,000 - ₱800,000

    About the RoleOur organization is seeking a skilled Client Success Professional to support one of our key enterprise clients on a dedicated basis.Key Responsibilities and ExpectationsManage daily client communications, responding promptly to requests, questions, and needs.Participate in meetings with our Client Success Manager to drive collaboration and...

  • Customer Success Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱2,000,000 - ₱3,500,000

    About the RoleAs a Customer Success Specialist, you will play a pivotal role in ensuring exceptional service delivery to our clients. This position requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.Key Responsibilities:• Own overall relationship with assigned...

  • Client Success Professional, Enterprise Division

    3 days ago

    Taguig, National Capital Region, Philippines beBeeEnterpriseSupport Full time $800 - $1,300

    Job OverviewThe Client Success Specialist, Enterprise Accounts will provide proactive support to our enterprise-level accounts.Manage daily communications with clients, responding quickly to requests, questions, and needs.Partner with the Client Success Manager to execute account strategy and meet performance objectives.Participate in client-facing meetings...

  • Customer Success and Growth Expert

    4 days ago

    Taguig, National Capital Region, Philippines beBeeStrategist Full time $100,000 - $120,000

    Enterprise Customer Success StrategistOur company is seeking an experienced Enterprise Customer Success Strategist to join our team. This role will be responsible for developing and executing strategies to drive customer success, growth, and retention.Develop and execute comprehensive customer success plans that align with business objectives.Build and...

  • Customer Success Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,000,000

    Job TitleWe are seeking a highly skilled Customer Onboarding Specialist to join our team. As a key member of our operations, you will be responsible for ensuring a seamless transition of new clients onto our platform.In this role, you will work closely with customers to understand their needs and provide tailored onboarding solutions. You will also...

  • Customer Success Associate

    5 days ago

    Taguig, National Capital Region, Philippines SafetyCulture Full time

    The RoleThe Customer Success Associate is a critical role responsible for supporting the scale of our Global Customer Success organization. A CSA is a foundational member of the Manila team, focused on enabling our Customer Success Team to deliver exceptional value to our customers. This role will execute on high-impact tasks, collaborating with strategic...

  • Enterprise Growth Specialist

    3 days ago

    Taguig, National Capital Region, Philippines beBeeGrowth Full time ₱120,000 - ₱180,000

    As an Enterprise Growth Specialist, you will play a pivotal role in driving sales expansion across the global region. This position is ideal for ambitious professionals passionate about sales, SaaS, and HR technology.Key ResponsibilitiesConduct research to identify potential leads through online platforms, LinkedIn, and networking opportunities.Assist the...

  • Enterprise Client Liaison

    4 days ago

    Taguig, National Capital Region, Philippines beBeeProfessional Full time ₱30,000 - ₱50,000

    Customer Success ProfessionalStarfish is seeking a dedicated Customer Success Specialist to join its team.Collaborate with sales teams to acquire new clients and define project scopes.Act as the primary contact for new clients, ensuring exceptional client experiences and handling escalations when necessary.Cultivate strong relationships with Enterprise...

  • Enterprise Growth Strategist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeGrowth Full time ₱1,400,000 - ₱1,560,000

    Strategic Enterprise Growth SpecialistA strategic and dynamic individual is required to drive the growth of our enterprise business. The successful candidate will identify, create, and nurture top-tier strategic opportunities for expansion at an enterprise level.The ideal candidate will possess exceptional communication skills, technological proficiency, and...

  • Expert Customer Success Specialist

    4 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    About Our Team Member RoleAs a Customer Onboarding Specialist, you will be an integral part of our company's growth strategy. You will ensure that new clients are seamlessly transitioned onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding...