Travel Operations Specialist
5 hours ago
BEST CAREERS AND OPPORTUNITIES is a leading provider of exceptional customer experiences. We pride ourselves on our dedication to delivering top-notch support and ensuring the satisfaction of our clients.
Job Description
As a Subject Matter Expert (SME), you will be responsible for handling all queries related to reservations, ticketing, redemption, products, services, complaints, grievances, special handling, flight disruptions, booking changes, and refunds. Your expertise will enable our customers to make informed decisions and resolve issues efficiently.
Required Skills and Qualifications
We seek candidates with a strong educational background, preferably a Bachelor's degree or higher from an accredited institution. Alternatively, a High School Graduate with at least six months of experience in a Subject Matter Expert (SME)/Quality Assurance (QA) role is also eligible. Additionally, we require a minimum of five years of BPO experience in a Travel account if SME experience is unavailable. Flexibility to work in a 24/7 environment and willingness to work on-site are essential qualities for this role.
Benefits
At BEST CAREERS AND OPPORTUNITIES, we offer a supportive work environment that fosters growth and development. As a valued member of our team, you will enjoy various benefits that enhance your overall experience.
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