Automation and Business Process Innovator

13 hours ago

Mandaue City, Central Visayas, Philippines beBeeProcess Full time ₱5,000,000 - ₱7,000,000
About the Role

As an Automation and Business Process Innovator, you will be a key contributor to Thumbtack's service experience transformation. You'll own specific business problems within the service journey and drive process redesign, supported by targeted automation and AI applications. Your orientation is toward outcomes—faster resolution, more consistent quality, and smarter operations—not just system configuration.

Responsibilities
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving impactful initiatives rather than incremental gains.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborate with technical teams to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Support prompt design, decision tree logic, and automation flows when needed—always within the broader business context of transformative impact.
  • Track and interpret performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
  • Document frameworks, playbooks, and best practices that allow repeatable improvement and cross-team alignment for future ground-up initiatives.
Requirements
  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving meaningful change.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards innovative solutions.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through strategic approaches.
  • Passion for building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.

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