Claims Resolution Specialist

1 day ago


Cabuyao, Calabarzon, Philippines beBeeCustomerService Full time ₱720,000 - ₱1,080,000
Customer Service Representative

We are seeking a skilled and detail-oriented Customer Service Representative to join our team.

About the Role:

This is an exciting opportunity for someone who enjoys helping others and providing exceptional customer service. As a Customer Service Representative, you will be responsible for responding to customer inquiries, resolving issues, and ensuring that customers have a positive experience with our company.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide product information and answer questions about our services.
  • Upsell or cross-sell products or services when appropriate.
  • Document customer interactions and resolve issues in a timely manner.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • Minimum of one year of customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Basic computer skills and knowledge of software applications.

Preferred Qualifications:

  • Two years of customer service experience.
  • Experience working in a call center or sales environment.
  • Knowledge of customer relationship management (CRM) software.

About Us:

We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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