Expert Technical Solution Provider

2 days ago

Paranaque City, Calabarzon, Philippines beBeeTechnical Full time $50,000 - $75,000
About the Role

As a Technical Support Engineer, you will be part of our team providing exceptional technical support to our customers worldwide. You will ensure smooth operations and timely resolution of both critical and low-priority requests.

Key Responsibilities:
  • Resolve escalated technical issues from Tier 1 Support.
  • Assist with critical incidents escalated from Incident Management.
  • Help customers with configuration issues and questions.
  • Maintain monitoring and alerting, reinforcing proactive issue response.
  • Collaborate with other support teams and developers to resolve complex challenges.
  • Support Tier 1 training, runbooks, and mentoring.
  • Create documentation and runbooks for repetitive issues.

You will stay on top of the latest technology trends and advancements to provide the best possible support to our clients.

Requirements

We are looking for individuals with a Bachelor's degree in Computer Science, Information Technology, or a related field. You should have experience working in production/application support and strong knowledge of hardware, software, and network systems.

  • Familiarity with querying languages like SQL, JQL, and LookML.
  • Experience with tools such as New Relic, Sumologic, Jira, and Gitlab.
  • Automation experience using scripting tools like Postman and VS Code.
  • Experience with troubleshooting and resolving complex technical issues.
  • Ability to read error messages and stack traces and translate them into action.
  • Knowledge of cloud-based services such as AWS.
  • Excellent communication and interpersonal skills.
  • Fluency in German and English.
Benefits

We offer a fast-paced and constantly changing environment where you can grow professionally. Our company is an award-winning remote-first organization that values diversity, equity, and inclusion.

Our Culture

We strive to be role models and live an inclusive culture of fairness, respect, and belonging for all. We empower each other, creating a space where we can spark our next great idea.

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