Program Manager: Trust and Safety

1 day ago

Calamba, Calabarzon, Philippines beBeeProgramManager Full time $50,000 - $100,000

We're seeking an experienced Program Manager to join our team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and excels at driving big impact as an individual contributor.

About the Role

As a Trust and Safety Program Manager, you'll shape strategy and roll up your sleeves to make it happen. Your approach will involve optimizing policies and processes to enhance the user experience and internal operations.

Your Key Responsibilities
  • Promote safety for users by completing initiatives and using AI to improve the quality and efficiency of Trust and Safety programs and operations.
  • Maintain and update significant Trust and Safety programs like the Thumbtack Guarantee , the Thumbtack Solution Center, the Non-Discrimination Policy , Data Privacy compliance, Dispute Mediation, Anomaly Detection, Terms of Service enforcement, Payments Risk, etc.
  • Collaborate with Operations, Internal Tools, Legal, Enablement, Product, Engineering, Sales, Marketing, etc. as needed to align on the Trust and Safety vision, requirements, and enforcement strategies.
What We're Looking For
  • 2+ years in program management, policy or process management, and can lead complex projects to successful outcomes (impacting ≅10 to 50+ people).
  • Track record of problem-solving skills and analytical decision-making, which includes executing/driving solutions forward yourself.
  • Strong communicator with the ability to explain your findings and recommendations to various stakeholders and audiences.
  • Can quickly build expertise, absorb details, and adapt to shifting priorities.
  • Excellent communication, collaboration, facilitation, and interpersonal skills - responds to new/complex situations with curiosity, creativity, and empathy.
  • Familiarity with AI- or automation-enhanced T&S or Service environments (e.g. bots, agent assist, self-serve, and a vision for their transformative potential)
  • Experience in Trust and Safety, risk mitigation, dispute resolution, incident management, content moderation
  • Lean/Six Sigma or other Project Management Professional Certification
Working with Us

We value diversity and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal law.

We also commit to working with and providing reasonable accommodation to individuals with disabilities.

Benefits
  • A competitive compensation package
  • A comprehensive benefits program
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
How to Apply

Please submit your application, including your resume/CV and a cover letter outlining your qualifications and experience.

We look forward to hearing from you

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