Technical Support Specialist

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱3,000,000 - ₱4,000,000
Job Overview:

As a key member of our technical support team, you will be responsible for providing advanced technical assistance to resolve complex software and hardware issues. With excellent customer service skills and a strong drive for results, you will work efficiently to deliver high-quality solutions using your expertise in Microsoft Windows 10-11 and Microsoft Office 365 suite.

  • Collaborate with an ITIL-aligned Service Desk team to address technical inquiries.
  • Develop a positive support experience by interacting with internal customers at various levels within the organization.
  • Monitor personal and team queue incidents, utilize request ticketing systems, and ensure timely updates are provided to consumers.
  • Contribute to knowledge article creation and updates.

To excel in this role, a bachelor's degree in any IT-related field is required, along with at least three years of experience as an IT Service Provider. Familiarity with service desk ticketing tools and in-depth knowledge of Microsoft Windows 10-11, Microsoft Office 365 suite, and related technologies are essential.

What We Offer:

Our company values its employees and provides a comprehensive benefits package including market-competitive pay, transportation allowances, comprehensive insurance coverage, retirement benefits, and more. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility foster a culture where employees can thrive personally and professionally.

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