Operational Training Specialist

3 days ago


Manila, National Capital Region, Philippines AIA (Web) Full time

AIA's commitment to empowering its employees to find their 'better' is at the heart of everything we do. As the Customer Experience Training Lead, you'll be responsible for ensuring that all processing staff are equipped with the skills and knowledge they need to deliver exceptional results.

This role requires collaboration with Business Unit Managers and Leaders in Operations to cascade new products, process changes, and innovations to employees. The objective is to enable all employees in Operations to perform their roles with efficiency, ease, and effectiveness, while also delivering best-in-class service to customers and distribution partners.

The key responsibilities of this role include:

  • Developing and implementing comprehensive training programs for new hires and existing staff
  • Designing onboarding programs and conducting sessions to familiarize new employees with company policies, procedures, and system access
  • Delivering upskilling programs to enhance employee skills and knowledge in life insurance operations and functions
  • Organizing regular refresher courses to ensure employees stay updated with the latest industry practices and company processes
  • Collaborating with Business Unit Heads to identify training needs and develop tailored solutions
  • Monitoring and evaluating the effectiveness of training programs and making necessary adjustments
  • Providing support and mentorship to employees to help them succeed in their roles

We're looking for an experienced professional who can make a real impact in this role. If you're passionate about employee development and want to join a dynamic team, we'd love to hear from you.



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