HR Support Specialist

1 month ago


Makati City, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Job Summary

We are seeking an experienced HR Support Specialist to join our team at Eteam Workforce Private Corporation. In this role, you will provide end-to-end HR support, manage employee queries, and champion initiatives to drive self-service capabilities.

About the Role

This is a hybrid set-up role that requires rotating shifts (APAC, EMEA, and Americas time zones). As an HR Support Specialist, you will be responsible for managing end-to-end HR processes, responding to employee queries, analyzing and logging inquiries, and providing administrative support for HR services throughout the employee life cycle.

Key Responsibilities
  • Manage end-to-end HR processes following standard procedures and system of records.
  • Respond to employee queries using necessary research into published knowledge articles and advance inquiries to the next level of HR support or identified SME.
  • Analyze, categorize, and log received inquiries according to defined procedures to respond to employee queries adhering to the agreed Service Level Agreement.
  • Help champion specific initiatives to drive self-service capabilities and proper use of available resources of knowledge-based articles in the HR Portal.
  • Provide administrative support for HR services all through the employee life cycle – onboarding to offboarding, and support to HR Center of Expertise around benefits, learning and development, recruitment, HR compliance, etc.
Requirements
  • Bachelor's/College Degree.
  • Minimum of 1 year general administrative experience.
  • Customer Service skills required for the position.
  • Excellent communication skills – written and verbal – and ability to work at all levels.
  • Working knowledge of ServiceNow, Workday, and Microsoft Office tools (Outlook, Excel, PowerPoint, and Word).
  • Amenable to work in rotating shifts (APAC, EMEA, and Americas time zones), Hybrid set-up.
Salary Information

The estimated salary for this role is open and negotiable, based on the location in Makati and industry standards.

About Us

Eteam Workforce Private Corporation offers a dynamic and collaborative work environment, with opportunities for professional growth and development.


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