Current jobs related to Quality Assurance Specialist - Makati City, National Capital Region - beBeeQuality
-
Quality Assurance Specialist
2 weeks ago
Makati City, National Capital Region, Philippines beBeeQuality Full time ₱6,000,000 - ₱8,000,000Job Title: Quality Assurance SpecialistAs a seasoned quality assurance specialist, you will play a pivotal role in ensuring the highest level of service quality for our clients.Responsibilities:Develop and implement quality standards and processes.Conduct regular audits to evaluate agent performance and compliance with established protocols.Identify areas...
-
Quality Assurance Specialist
1 week ago
Makati City, National Capital Region, Philippines beBeeQualityAssurance Full time ₱500,000 - ₱1,000,000Job Title: Quality Assurance SpecialistWe are seeking a detail-oriented Quality Assurance Specialist to join our team in ensuring high-quality service delivery.About the RoleConduct thorough evaluations of customer interactions, including calls, chats, and tickets, to identify areas for improvement.Utilize defined QA guidelines to assess performance and...
-
Quality Assurance Specialist
1 week ago
Makati City, National Capital Region, Philippines beBeeQuality Full time $105,000 - $135,000Job Title:Quality Assurance Specialist The Quality Assurance Specialist plays a pivotal role in championing quality within the organisation, ensuring that our corporate mission is fulfilled. Key responsibilities include monitoring and maintaining our purpose-built Quality Management System (QMS) in accordance with ISO 13485 and ISO 9001 standards.Develop and...
-
Quality Assurance Specialist
2 weeks ago
Makati City, National Capital Region, Philippines CHEQ Software Testing Full timeOverviewJoin to apply for the Quality Assurance Specialist role at CHEQ Software Testing.Join our team and help drive data-driven insights to enhance performance and efficiencyResponsibilitiesGather and generate periodic performance data for analysis and reportingCollect attendance data and prepare monthly attendance reportsUpdate and maintain attendance and...
-
Quality Assurance and Control Officer
1 week ago
Quezon City, National Capital Region, Philippines Quality Choices Corporation Full time $104,000 - $130,878 per yearQuality Assurance and Control Officer - is responsible for ensuring that all products meet quality standards based on client specifications and regulatory requirements. This role involves inspecting incoming and outgoing goods, assessing supplier, compliance, and implementing quality assurance processes to maintain product consistency and customer...
-
Quality Assurance Specialist
1 week ago
Caloocan City, National Capital Region, Philippines beBeeCoding Full time $60,000 - $90,000Job Title:We are seeking an experienced Quality Assurance Specialist to join our dynamic team.The ideal candidate will have a strong background in coding and quality analysis, with excellent communication and leadership skills.This is a challenging role that requires attention to detail, analytical thinking, and the ability to work independently and as part...
-
Quality Assurance Specialist
1 week ago
Mandaluyong City, National Capital Region, Philippines beBeeQualityAssurance Full time $60,000 - $70,000Job Opportunity: Quality Assurance Specialist">">We are seeking a skilled Quality Assurance Specialist to join our team in ensuring exceptional service delivery to our clients.">The successful candidate will lead our QA team, driving quality and excellence in all aspects of our work.">">Key Responsibilities:">">Develop and implement quality assurance...
-
Quality Assurance Specialist
1 week ago
Quezon City, National Capital Region, Philippines beBeeQuality Full time ₱544,800 - ₱728,400Job Title: Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team. This role will focus on ensuring the high quality of our services through rigorous testing and analysis.Perform thorough testing and analysis to identify and resolve defects.Collaborate with cross-functional teams to ensure seamless integration and...
-
Quality Assurance Specialist
1 week ago
Quezon City, National Capital Region, Philippines beBeeSoftware Full time ₱500,000 - ₱1,000,000Software Quality Assurance SpecialistWe are seeking a highly skilled Software Quality Assurance (QA) specialist to join our team. The successful candidate will be responsible for ensuring the quality and reliability of our software products.This is an excellent opportunity for a motivated and detail-oriented individual to deepen their skills in software...
-
Software Quality Assurance Specialist
1 week ago
Makati City, National Capital Region, Philippines beBeeQuality Full time ₱5,800,000 - ₱7,600,000Job DescriptionWe are seeking a skilled Software Quality Assurance Specialist to join our team. The ideal candidate will have a strong understanding of software testing principles and methodologies, as well as excellent analytical and problem-solving skills.ResponsibilitiesDesign and execute test plans to ensure high-quality software productsIdentify and...
Quality Assurance Specialist
2 weeks ago
This is a challenging role for an experienced professional who can ensure that our business operations are aligned with regulatory and industry standards.
About the RoleThe primary responsibility of this position is to monitor quality across different business units, identifying areas of improvement and implementing corrective actions as needed. This includes analyzing data from transaction monitoring results, identifying trends and patterns, and recommending process enhancements to improve overall quality.
As a key member of our team, you will also serve as a backup for the QA Officer and may be delegated tasks handled by them. Additionally, you will participate in customer engagement programs to understand client needs and expectations, and make recommendations to improve the customer experience.
Key Responsibilities- Conduct quality checks on transactions processed or completed by assigned business units, ensuring they are timely and accurately done and recorded.
- Report critical error findings to avoid recurrence (daily), escalating as necessary.
- Analyze quality monitoring data using management systems/tools to compile and track team and individual performance.
- Document the checking/audit process in workflows and manuals, updating when guidelines change.
- Provide feedback to the business unit and immediate supervisor on urgent findings.
- Coach business unit staff who are underperforming in quality, as requested.
- Assist in data gathering and investigations for escalated cases.
- Track reported errors from clients and distributors.
- Assist in designing, creating, and implementing quality initiatives and standards.
- Submit quality results to the business unit as scheduled; analyze these results monthly at team and individual levels.
- Assist the immediate supervisor in deep-diving on findings to identify root causes, especially for high-impact or recurring issues.
- Make recommendations to the business unit to manage unacceptable variation based on quality checks and analyses.
- Act as an expert during quality control calibrations.
- Serve as a trainer for new hires.
- May be tasked with coaching quality associates or specialists.
- Coordinate and facilitate process calibration sessions with the assigned business unit.
- Conduct unannounced side-by-side or remote monitoring.
- Participate in or facilitate monthly and quarterly business unit reviews.
- Perform ad hoc tasks as assigned.
- A graduate degree in a related field.
- Minimum 3 years' work experience in quality, data, or business analysis.
- Experience in reporting for business units.
- Process knowledge is an advantage.
- Insurance background is a plus.
We offer competitive compensation and benefits packages, including opportunities for career growth and professional development.
About UsWe are a global insurance company dedicated to providing innovative solutions to our clients.
