Clinical Support Specialist

22 hours ago

Iloilo City, Western Visayas, Philippines beBeeCaremanager Full time $1,700 - $2,200
Outpatient Case Manager Job Description

The Outpatient Case Manager plays a crucial role in providing remote, client-centered support across all stages of treatment. This includes intake, active care coordination, appointment scheduling, and discharge planning.

This role ensures the efficient delivery and documentation of wraparound services by coordinating with clients, families, internal teams, and external service providers. The Case Manager works closely with clinical and operations staff to track client progress, resolve barriers to care, and support treatment goals in accordance with the individualized treatment plan.

Key Responsibilities
  • Act as the primary point of contact for assigned outpatient clients and their families to support non-clinical needs and enhance treatment outcomes.
  • Coordinate all in-person and virtual therapy and psychiatric appointments, including proactive communication with providers to determine frequency of services and with clients to confirm attendance.
  • Document all appointments and ensure accurate calendar management across clinical schedules.
  • Track and report no-shows, cancelations, and reschedules; notify finance of applicable no-show charges for billing.
  • Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
  • Participate in interdisciplinary team meetings to review and support treatment plan goals.
Requirements
  • Requires 2+ years of experience in behavioral health, social services, or case management
  • Must have strong written and verbal communication skills
  • Proficient in Google Workspace and/or Microsoft Office
  • Able to obtain a Level One Fingerprint Clearance Card

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