BPO Operations Strategist
6 days ago
**Job Overview**
We are seeking a highly experienced and skilled BPO Operations Strategist to join our team at Intelassist Inc. The successful candidate will be responsible for driving business growth through strategic planning and execution, with a focus on aligning customer services, sales, and support.
Main Responsibilities:
- Develop and implement long-term strategies to enhance customer operations, services, and quality.
- Align resources with business needs and develop executive management team performance.
- Identify business opportunities and drive the development of proposals to grow the business.
- Manage periodic business reviews and live the mission and vision of the organization.
- Establish, approve, and implement long-term vision and strategies.
- Communicate effectively and build strong relationships with all stakeholders, across all levels, and all departments.
- Set achievable goals, measure performance against metrics, and implement strategies for improvement.
- Lead organizational succession planning, capability development, and employee engagement.
- Formulate innovative ideas to enhance operations and services.
Requirements:
- Candidate must possess at least a Bachelor's/College Degree in any field.
- Intermediate to advanced expertise in Microsoft Excel is required.
- Strong sales and customer service domain experience and excellent people management skills.
- Related experience working as a BPO Operations Director for a minimum of 5 years.
- Experience in team management and performance management.
- Strong decision-making and problem-solving skills.
- Must have excellent verbal and written English communication skill.
- Strong organizational skills.
- High level of integrity and honesty.
- Optimism, calmness, and flexibility.
- Productivity and quality driven.
About Us
We value your effort and aim to empower you. We believe in growing together and providing a supportive work environment.
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