BPO Operations Strategist

6 days ago


Manila, National Capital Region, Philippines INTELASSIST INC. Full time

**Job Overview**

We are seeking a highly experienced and skilled BPO Operations Strategist to join our team at Intelassist Inc. The successful candidate will be responsible for driving business growth through strategic planning and execution, with a focus on aligning customer services, sales, and support.

Main Responsibilities:

  • Develop and implement long-term strategies to enhance customer operations, services, and quality.
  • Align resources with business needs and develop executive management team performance.
  • Identify business opportunities and drive the development of proposals to grow the business.
  • Manage periodic business reviews and live the mission and vision of the organization.
  • Establish, approve, and implement long-term vision and strategies.
  • Communicate effectively and build strong relationships with all stakeholders, across all levels, and all departments.
  • Set achievable goals, measure performance against metrics, and implement strategies for improvement.
  • Lead organizational succession planning, capability development, and employee engagement.
  • Formulate innovative ideas to enhance operations and services.

Requirements:

  • Candidate must possess at least a Bachelor's/College Degree in any field.
  • Intermediate to advanced expertise in Microsoft Excel is required.
  • Strong sales and customer service domain experience and excellent people management skills.
  • Related experience working as a BPO Operations Director for a minimum of 5 years.
  • Experience in team management and performance management.
  • Strong decision-making and problem-solving skills.
  • Must have excellent verbal and written English communication skill.
  • Strong organizational skills.
  • High level of integrity and honesty.
  • Optimism, calmness, and flexibility.
  • Productivity and quality driven.

About Us

We value your effort and aim to empower you. We believe in growing together and providing a supportive work environment.



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