Product Training Expert

5 days ago


Manila, National Capital Region, Philippines IBA Worldwide Full time

Job Description

We are seeking an experienced Product Training Expert to join our team at IBA Worldwide. In this role, you will be responsible for delivering high-quality product training and ongoing service support to ensure seamless integration of our solutions into our customers' workflows.

Main Responsibilities

  1. Develop and deliver comprehensive product training programs tailored to meet the specific needs of our customers.
  2. Provide timely and effective technical support to resolve customer queries and issues related to product usage.
  3. Collaborate with internal stakeholders to identify areas for improvement in product design, usability, and documentation.
  4. Conduct site visits and training sessions to promote optimal product utilization and maximize customer satisfaction.
  5. Maintain accurate records of customer interactions, feedback, and complaints to inform product development and quality assurance initiatives.

Requirements

  • Prior experience in product training, sales, or customer-facing roles within the medical technology industry.
  • Strong understanding of medical physics principles and technologies.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and collaboratively as part of a global team.

Life at IBA

We value creativity, innovation, and a commitment to excellence at IBA Worldwide. Our team is passionate about shaping the future of technology and improving lives through advanced medical solutions. Join us and contribute your expertise to drive positive change



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