Senior Business Development Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerSuccess Full time $100,000 - $150,000
Enterprise Customer Success Manager Job Description

This role is responsible for ensuring customer satisfaction and success in utilizing our software solutions. The Enterprise Customer Success Manager will be working closely with customers to understand their business needs, identify opportunities for growth, and develop strategies to achieve their goals.

The ideal candidate will have a strong understanding of the software industry, excellent communication skills, and the ability to work independently in a remote-based environment.

Key Responsibilities:
  • Onboard new customers and introduce them to our software solutions.
  • Coordinate complex projects with developers, IT managers, and decision-makers.
  • Collaborate with Sales, Field Engineering, and Support to develop engagement plans.
  • Manage a customer portfolio and identify growth opportunities and renewal risks.
  • Conduct weekly customer and business reviews with cross-functional teams.
  • Advocate for customers internally and influence product roadmaps and processes.
  • Support customers through reactive ticket requests.
  • Create campaigns targeting multiple customers via digital touchpoints.
Preferred Qualifications:
  • Minimum 5 years of experience related to IT, Linux OS, data applications, storage, cloud, networking, security, migration, IoT.
  • Excellent presentation skills for complex software discussions.
  • Experience improving internal processes and delivering projects on time.
  • Team player with ability to interact across departments and levels.
  • Knowledge of agile methodologies.
  • Proficiency in English, with additional languages like Spanish and Portuguese a plus.
Benefits:
  • Distributed work environment with biannual in-person team sprints.
  • USD 2000 annual learning and development budget.
  • Annual compensation review, recognition rewards, holiday leave, parental leave, wellness programs, travel opportunities, and more.
About Us

We are a pioneer in open source, publishing Ubuntu and leading in AI, IoT, and cloud platforms. We recruit globally, value excellence, and support remote work since 2004. Join us to challenge yourself, learn new skills, and innovate.

Equal Opportunity Statement

We are an equal opportunity employer committed to diversity and inclusivity. All applications are considered fairly regardless of background or identity.

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