Client Relations Expert

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerAdvocate Full time ₱3,500 - ₱4,500

As a Senior Customer Advocate, you will be responsible for engaging with customers to address inquiries and resolve complaints regarding our products and services. In this role, you will collaborate with internal and external teams to handle the needs of the customer, providing timely and professional support.

Key Responsibilities
  • You will interact with customers to provide accurate and complete information, utilizing empathy, courtesy, and professionalism.
  • Efficiently handle incoming calls, emails, and other communication channels (including Slack).
  • Record and maintain detailed client information; ensure excellent client relations and problem resolution.
  • Schedule and coordinate visits with clients, ensuring accurate and timely appointments.
  • Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.
  • Process payments via platforms such as Stripe and ensure accurate record-keeping.
  • Assist with coordinating events and special initiatives as needed.
  • Monitor and maintain supply inventory.
  • Utilize multiple screens and perform tasks with high accuracy and efficiency.
  • Track and resolve issues, ensuring proper escalation to meet internal and external expectations.
  • Identify opportunities for continuous process improvement.
Requirements
  • At least a bachelor's degree in any field you're passionate about.
  • Proven experience in office administration, customer service, or related fields (may it be email, phone, or chat support).
  • Proficient in using Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.
  • Fluent in English with excellent reading comprehension, verbal, and written communication skills.
  • Experience in call center environments and sales is highly valued.
  • Ability to understand and communicate complex ideas to customers, both verbally and in written form.
  • Familiarity with payment processing platforms (e.g., Stripe) and tech tools.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
PREFERRED SKILLS…
  • Background in sales and client relations.
  • Prompt and punctual, with the ability to meet deadlines.
  • Comfortable with collaboration tools (e.g., Slack).
  • Quick typing skills and experience managing tasks across multiple screens.
Schedule Requirements
  • Full-time: 8 hour shifts
  • Monday - Friday with rotating weekends as needed

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