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Facilities Operations Specialist

1 week ago

Manila, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time

About the Role:

  • We are seeking a skilled Facilities Operations Specialist to create work orders and assign them to multiple technicians, subcontractors, and vendors.
  • The successful candidate will communicate work orders to technicians and assist management in resolving problems.

Key Responsibilities:

  • Responds to client inquiries and concerns.
  • Ensures timely and quality service delivery to clients.
  • Follows up with clients to ensure customer satisfaction.
  • Trains vendors on work order and billing procedures.
  • Processes invoices and ensures proper cost center coding.

About the Person:

  • Familiarity with BPO setup is preferred.
  • A minimum of 1 year working experience in Facilities Management is required.
  • Experience working with 3rd party vendors is essential.
  • Good communication skills are necessary.
  • Excellent customer service is expected.

Benefits:

  • Guaranteed no salary delays.
  • Permanent, full-time role with direct employment and a standard probationary period.
  • Yearly salary increase.
  • 13th month pay.
  • Annual performance bonus (dependent on performance and company results).
  • Paid sick leaves.
  • Paid vacation leaves.
  • Paternity/maternity leaves.
  • Employee wellness programs.