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Network Operations Coordinator

1 week ago

Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time

Tahche Outsourcing Services Inc Overview

We are a leading technology solutions provider offering a range of services including Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

The successful candidate will work closely with our Event Management team to resolve technical issues generated by our integrated monitoring systems.

Job Summary:
  • Rapidly respond to and assess events generated from our clients' monitoring platforms
  • Analyze performance data to identify trends and potential problems
  • Evaluate the impact of events on business criticality
  • Communicate clearly with internal and external stakeholders during the event triage process
  • Foster a culture of excellence by following best practices throughout the technical support process
  • Escalate events to the event management engineer for further troubleshooting and resolution
  • Adjust priorities and manage responsibilities in a dynamic environment
  • Provide exceptional client support and communication via multiple channels
Essential Skills and Qualifications:
  • Minimum 5 years of experience in CISCO network/NOC design and deployment
  • Proven track record in managing network tickets, particularly with Cisco devices, switching, firewalls, and security operations
  • Strong understanding of network security and access control
  • Basic knowledge and configuration experience with networking features and protocols
  • Expertise in MSP products as a subject matter expert (SME)
  • Exceptional attention to detail with a strong focus on SOP adherence