Operations Excellence Manager

6 days ago


Quezon City, National Capital Region, Philippines UnitedHealth Group Full time

We are seeking a highly motivated and experienced professional to join our team as a Business Solutions Analyst. In this role, you will be responsible for analyzing and interpreting complex data to inform business decisions.

About This Role

As a Business Solutions Analyst, you will work closely with cross-functional teams to develop and implement data-driven solutions to drive business growth and improve operational efficiency. You will be responsible for presenting analysis and interpretation for operational and business review and planning.

Your primary responsibilities will include compiling, analyzing, reviewing, forecasting, and trending complex data. Additionally, you will support short-term and long-term operational / strategic business activities through analysis.

Key Responsibilities:
  • Compile, analyze, review, forecast, and trend complex data
  • Present analysis and interpretation for operational and business review and planning
  • Support short-term and long-term operational / strategic business activities through analysis

The ideal candidate should have 4+ years of experience in Workforce Management (WFM) supporting Call Centers or Back Office operations. You should also possess excellent analytical and critical thinking skills to identify trends and influence business decisions.



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