
Document Developer
24 hours ago
As a Technical Writer, you will be responsible for creating and maintaining various types of documentation, including Standard Operating Procedures, training materials, and user manuals. You will tailor the content to meet the needs of both technical and non-technical audiences, ensuring clarity and accessibility.
You will collaborate closely with cross-functional teams to gather product and documentation requirements while taking ownership of projects from start to finish. Your expertise in Salesforce will be crucial in designing and managing Salesforce Experience Cloud Sites and maintaining a Salesforce Knowledge instance, promoting high-quality knowledge management practices.
Additionally, you will review and edit content produced by team members, striving for clarity and accessibility in all technical communications. Adaptability and an innovative approach to improving processes will be key to your success in this role.
Responsibilities:
- Create comprehensive documentation including Standard Operating Procedures, instruction manuals, training materials, policies, and work instructions tailored to diverse audiences.
- Collaborate with cross-functional teams to gather and define product and documentation requirements for existing and new products, services, and implementations.
- Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder and enhance user experience and functionality through basic HTML and CSS code.
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