Data Insights Specialist

4 days ago

Cebu City, Central Visayas, Philippines beBeeAnalyst Full time ₱600,000 - ₱1,200,000
Business Intelligence Analyst

This role will focus on managing and reporting accurate data/dashboards relevant to the team.

The ideal candidate is a self-starter with strong communication skills, attention to detail, and good interpersonal abilities, along with a commitment to maintaining data confidentiality.

You have the capability to extract information from various sources, compile and track useful data, and evaluate its accuracy to share insights with relevant leaders.

  • Report directly to the Senior Manager of Ops.
  • Track quantitative and qualitative Fulfillment Ops metrics covering all Key Performance Indicators (KPIs) like TAT, Quality, Handle Time, Productivity, Applications shipped etc.
  • Provide administrative support to Fulfillment teams
  • Regularly update and report on weekly/monthly KPI dashboards.
  • Analyze TAT, handle time etc. for insights and improvement opportunities.
  • Ensure all data gathered is accurate.
  • Maintain a balanced scorecard.
  • Track and maintain monthly scorecard for the agents (DRS/CPS)
  • Assist in the preparation of regularly scheduled reports.
  • Undertake other tasks and projects as assigned to support overall company operations.

About You:

  • At least two years of experience in an analyst or related role.
  • Strong analytical skills and ability to work with numbers.
  • Excellent verbal and written English communication skills.
  • Familiarity with Google analytics tools, such as Google Sheets, Google Forms, etc.
  • Able to work independently with minimal supervision.
  • Highly motivated individual with proven ability to work in a performance-based environment.
  • Possess excellent organizational skills with solid work ethics.
  • Able to work effectively in a fast-paced environment.

Benefits:

  • Annual salary appraisal.
  • Attendance incentives.
  • 15 paid leave credits.
  • Meaningful health insurance package.
  • Statutorily mandated benefits.

We Offer a Dynamic Work Environment:

We strive to create a culture where you can cultivate your skills and grow professionally while having fun at work.

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