Customer Service Liaison
3 weeks ago
- Respond promptly to user inquiries via multiple channels, ensuring timely resolution and escalating complex issues as needed.
- Collaborate with cross-functional teams to resolve customer complaints and issues, maintaining a high level of customer satisfaction.
- Develop and execute engaging live-streaming content to promote activities and communicate with users.
- Provide proactive support to mid-level users, ensuring their needs are met and escalating concerns as necessary.
Requirements
- Thai nationality
- Bachelor's degree in any field
- At least 1-2 years of work experience, with a preference for experience in similar industries
- Familiarity with user operations or customer service in live-streaming or social media platforms
- Excellent communication, understanding, empathy, negotiation, and interpersonal skills
- Good command of English for work purposes
- High responsibility and accountability, with the ability to work under pressure in a fast-paced environment
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