Cybersecurity Learning Experience Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeTechnical Full time $45,000 - $61,000
Technical Support Specialist

The role of a Technical Support Specialist is vital in ensuring a seamless and effective learning experience for learners across various platforms.

You will be responsible for troubleshooting technical issues, providing guidance on foundational learning materials, and offering support in areas such as networking, Linux, and Windows systems.

This position involves collaborating with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.

Responsibilities:
  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on foundational learning materials.
  • Grade exams for certifications, ensuring accuracy and fairness.
  • Test, verify, and validate products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
  • Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
Requirements:
  • Bachelor's Degree in Computer Science or Information Security.
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills to provide clear and effective support via chat and email.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.
Desired Skills:
  • A growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement.
  • Strong attention to detail, with excellent analytical and investigation skills.
  • Knowledge and familiarity with operating systems, including Windows, Linux, and others.
  • Prior experience in tech support or a similar role.
Working Conditions:

This role is a full-time salaried position. Work hours are flexible and can be performed from a home office.

EEO:

Our organization provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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