Retail Account Manager

2 weeks ago

Taguig, National Capital Region, Philippines beBeeCustomerRelationship Full time ₱3,000,000 - ₱4,250,000

Job Title: Customer Relationship Manager

Job Description:

We are looking for a highly skilled and experienced Customer Relationship Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with key store personnel, evaluating training and development programs, and ensuring proper execution of promotions and sales programs.

You will work closely with agency supervisors and coordinators to develop personalized training and development programs, provide coaching and mentoring, and evaluate the effectiveness of these programs. Additionally, you will attend monthly tabletop reviews with key branches to determine merchandiser counts and man-hours, create ideal time and motion studies, and ensure deployment of quality merchandisers.

Your expertise in marketing and business acumen will enable you to suggest operational improvements in availability, visibility, merchandising, promotion execution, and Bad Order management. You will also create standard BCPs for ACs at the store level, develop pilot and stretch programs to test new processes, and maintain good record-keeping systems.

Key Responsibilities:
  1. Coaching and Mentoring
  • Coach and mentor Agency Supervisors and Agency Coordinators in building strong relationships with key store personnel.
  • Determine and provide personal training and development programs for Key Agency Personnel (AC Supervisors and Area Coordinators) via field coaching and one-on-one meetings.
Evaluate Training and Development Programs
  • Evaluate training and development programs of Key Agency Personnel.
Promotions and Sales Program Execution
  • Ensure systems like Kamustahan, KRA Checking and Evaluation (Availability, Facings, Planogram/MD compliance) are followed and maximized to resolve in-store merchandising concerns promptly.
  • Create and update the Store Info Manual quarterly, including key store personnel, availability scores, facings measurements, and achievement targets.
Maintain Records and Reports
  • Maintain good record-keeping systems and complete routine reports.

Requirements:

Minimum Qualifications:
  • Strong passion for learning and career growth, with relevant experience and knowledge.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills and business acumen.
  • Basic marketing (4Ps) and computational skills.
  • Knowledge of Cost Benefit Analysis and Basic Marketing Research techniques.

Benefits:

This role offers a competitive salary and opportunities for career growth and development. If you are a motivated and experienced professional looking to make a difference in a dynamic and fast-paced environment, we encourage you to apply.

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