
Clinical Support Specialist
2 days ago
This role is a key contributor to our organization, providing vital support and services to clients across various stages of treatment. As a remote case manager, you will work closely with clinical staff, families, and external service providers to ensure seamless delivery and documentation of wraparound services.
- Key Responsibilities:
- Serve as the primary point of contact for assigned outpatient clients and their families, supporting non-clinical needs and enhancing treatment outcomes.
- Coordinate all in-person and virtual therapy and psychiatric appointments, ensuring proactive communication with providers and clients.
- Maintain accurate records of appointments and calendar management, tracking no-shows, cancelations, and reschedules.
- Monitor client participation in scheduled services, following up on attendance and engagement.
- Facilitate client intakes and discharges, ensuring timely completion of required documentation.
- Identify barriers and needs across housing, education, transportation, healthcare, legal services, and other social determinants of health, providing linkage to appropriate resources.
- Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
- Participate in interdisciplinary team meetings to review and support treatment plan goals.
- 2+ years of experience in behavioral health, social services, or case management.
- Strong written and verbal communication skills.
- Proficiency in Google Workspace and/or Microsoft Office.
- Reliable high-speed internet and ability to work from a secure remote location.
- Ability to obtain a Level One Fingerprint Clearance Card.
- Associate's or Bachelor's degree in Social Work, Psychology, or related field.
- Experience working with adolescents and families.
- Knowledge of Medicaid, state behavioral health systems, and community-based services in Arizona.
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