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Technical Assistance Provider

2 weeks ago

Olongapo City, Central Luzon, Philippines Planate Management Group Full time

We are hiring a seasoned IT Helpdesk Specialist to join our team at Planate Management Group South East Asia Corp (PMG SEAC). As an IT Helpdesk Specialist, you will play a crucial role in providing technical support and assistance to our clients.

The ideal candidate will have a solid understanding of computer operations, network fundamentals, and telecommunications procedures. You will work closely with our team to ensure seamless delivery of business support services.

Job Description:

  • Provide technical support and troubleshooting assistance to clients via phone, email, or in-person.
  • Support computer, network, and telecommunications operations primarily for field staff.

Requirements:

  • Bachelor's degree in IT, Computer Science, or a related field.
  • Experience working with computer management software for antivirus, patching, and software updates.
  • Solid understanding of TCP/IP stack and IP networking foundations.
  • 5+ years of IT support or helpdesk experience.
  • Strong troubleshooting and problem-solving skills.
  • Experience with Windows, macOS, and basic networking concepts.
  • Certifications such as CompTIA A+, ITIL, or Microsoft Certifications are a plus.