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Staff Operations Coordinator

1 week ago

Pasig, National Capital Region, Philippines TaskUs Full time

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

  • A competitive industry salary
  • A comprehensive benefits package

As a Workforce Manager, you will lead a team of WF Planners who will maximize the use of manpower resources by forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.

You will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance, and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels.

Key responsibilities include coordinating with key stakeholders to provide relevant data to be used in business cases, maintaining a roster of staff with accurate employee details that includes availability, preferences, and skills.

Additional duties include driving improved payroll efficiency; providing better insight into teammate engagement, attendance, and productivity; forecasting adjustments in training, coaching, and processes - to ensure maximum performance; driving reduction and optimization of labor costs; automating and providing simple reporting for workforce-related data - to reduce administrative costs.

This role requires a seasoned Workforce Manager with a Bachelor's Degree, preferably in Mathematics or Statistics, or at least 3-5 years experience in managing workforce operations with client and/or senior management interaction.