Senior Team Lead

2 days ago


Paranaque City, Calabarzon, Philippines Dynamic Outsource Solutions Inc. Full time

**Job Description:**

We are looking for an experienced Agent Supervisor to join our team at Dynamic Outsource Solutions Inc.

The ideal candidate will have a strong background in call center management, with a proven track record of improving productivity and staff coordination.

Key Responsibilities:

  • Foster a positive work environment and ensure all protocols are followed
  • Collaborate with staff to optimize workflow and workload distribution
  • Mentor and coach technical support agents to enhance their skills and performance

Requirements:

  • Bachelor's degree in a relevant field
  • At least 2 years of experience in inbound call center management
  • Excellent communication and interpersonal skills
  • Able to inspire and support team members
  • Good decision-making skills


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