Technical Assistance Coordinator
2 days ago
We are seeking a highly skilled Technical Support Agent to join our team at Dynamic Outsource Solutions Inc. The ideal candidate will have excellent technical skills, strong communication abilities, and a customer-centric approach. As a Technical Support Agent, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical problems, and ensuring high levels of customer satisfaction.
Responsibilities
- Provide technical assistance to clients via phone, email, and chat
- Troubleshoot and resolve technical problems in a timely and efficient manner
- Communicate effectively with clients and internal teams to resolve technical issues
- Maintain accurate records of client interactions and technical issues
Requirements
- At least a Senior High School diploma
- Proficient in Microsoft Office Applications (Office and Excel)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Customer-focused approach and strong problem-solving skills
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